IGATE Offcampus Drive "Systems Engineer" for B.E/B.Tech graduates,Bangalore

COMPANY NAME: IGATE Global Solutions Limited

COMPANY PROFILE:   

                              IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridge water, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients' business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.2 billion, and a global employee talent capital of over 33,484, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination.

COMPANY  WEBSITE:  www.igate.com

FIELD OF WORKING:  IT/Software Industry

JOB ROLE: Systems Engineer

SALARY OFFERED: Best in Industry

JOB LOCATION: Bangalore

VENUE LOCATION: Bangalore

REQUIRED QUALIFICATION: B.E/B.Tech

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE: 

• Candidate should possess B.E/B.Tech(2014 Batch or 2015 Batch only with more than 60% across academics) from recognized University or Institution.
• Above mentioned Graduate with Maximum 1 year of experience in an international call center can also apply.
• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
• Basic computing skills
• Certifications like MCSE/CCNA /PMI/ITIL are preferred
• Willing to work in a technical voice process inbound process, Call taking profile.
• Willing to work in night shifts
• Willing to sign 2yrs Service agreement

JOB DESCRIPTION: 

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.

To Apply IGATE Offcampus Drive "Software Engineer"-Click here

APPLY MODE: Online+Offcampus  

HOW TO APPLY:

               Interested and eligible candidates apply this position by following link as soon as possible and attend the drive will be communicated 1 day before the event through email.

To Apply: Click here

Mandatory Documents:

• Applicant id email along with venue detail (will be communicated 1 day before the event through email).
• One (1) updated copy of your resume
• Mark sheets of 10th, 12th and under graduation course up to the 6th semester.
• Two (2) passport size photographs.
• Black or Blue Ball point pen.
• Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card.